Purpose for Information Collection
We make every reasonable effort to make sure that an individual understands how their personal information will be used. Personal information is the information that relates to our Clients and their company, that identifies an individual as a Client of TRUCKMASTERS USA, and that allows us to provide services and information directly to our Clients.
We ask for personal information so that we can:
- Better understand and meet our Clients needs; and
- Inform our Clients about our Client benefits and services, or those of partners, that we believe may be of interest to them.
An individual agrees to receive regular communications that will include offers from us as well as participating sponsors. From time to time, sponsors may also send separate communications to our Clients.
We may use names and addresses for general mailing purposes. We believe our Clients would also expect us to contact them to advise them of new and existing services that may be of interest to them. From time to time, we will inform our Clients of such services via direct marketing. Direct marketing material is usually delivered to them by mail, telephone or electronic means. A Client may choose not to receive these offers and have their name deleted from our mailing lists.
The individual also authorizes us to send personalized messages from time to time. These messages contain information about services offered by TRUCKMASTERS USA and its partners that we think may be of interest to our Clients.
An individual’s knowledge and consent are necessary for the collection, use and disclosure of personal information. We only collect, use, or disclose personal information for purposes we believe would be considered appropriate under the circumstances.
Of course, an individual may choose to only provide us with some or portions of their personal information. However, this choice may not enable us to provide them with the product, service, or information that has been requested or that could be offered to them.
The names, addresses and telephone numbers of our Clients may be transmitted to a trusted third-party mailing service in order to inform them of products and services that we offer and that we believe may interest to them.
Except as set out in this policy, or as required by law, TRUCKMASTERS USA does not sell any personal information to any other organization and we will not transmit personal information to third parties without first obtaining written consent to do so. We will only disclose information in the following cases:
- to our lawyer;
- to a police force, if required by law;
- to a person authorized by a law or collective agreement;
- to a government agency which can oblige us to do so;
Collection of Information
We only collect the information that we need in order to deliver services and information to our Clients. We do not use techniques to collect personal information about individuals without their knowledge. We do not use or disclose personal information for any purposes other than those for which it was collected, except with their consent or as required by law.
TRUCKMASTERS USA retains information only as long as necessary for the fulfillment of services to its Clients and accordingly to legal requirement.
Policies & Practices
We will make our complete policies and practices relating to the management of personal information readily available to our Clients.
Clients’ Access to the Information
Upon request in email, a Client will be informed of the existence, use, and disclosure of personal information and will be given access to that information. We will assist any Client who informs us that they need assistance in preparing a request concerning personal information. Clients may challenge the accuracy and completeness of the information and have it amended as appropriate.
The information listed is believed to be accurate, complete and current when posted, but we cannot guarantee that it will remain accurate or complete or that it will be current at all times. We will keep information as up-to-date as is necessary for the purposes for which it is to be used. If a Client wishes to review or verify the personal information in their file or find out to whom we have disclosed it, they can do so by email at firstname.lastname@example.org.